Methods: Data come from an ethnographic case study of a nonprofit agency that serves homeless clients by operating businesses enterprises designed to provide transitional work experience. Data collection spanned a two year period and included direct observation of board and staff meetings, conferences, and email exchanges; semi-structured interviews with staff, board members, and previous employees; and the collection of documents including financial reports, strategic plans, market analyses, and client forms. Data were analyzed for common themes and negative cases that refined and expanded theoretical understandings.
Results: Results suggest that the organization's movement from the field of human services into the field of business introduced a specialized corporate discourse, which redefined 1) the human service organization as a business, 2) workers as corporate employees, and 3) clients as workers. An emergent lens that valued clients primarily as labor filtered out complex and heterogeneous client problems. The agency failed to mobilize a response to these problems, leaving profound employment barriers unaddressed. Consequently very few clients transitioned to employment in the labor market. Instead, apprenticeships that were meant to last from three to six months extended from one to seven years.
Conclusions and Implications: I conclude by discussing the implications of findings for “boundary blurring” activities that occur at the intersection between nonprofit human services and the business field. I argue that when nonprofit human services enter the business field they encounter powerful commercial logics that are opposed to the logic of caring that informs the human services. These new logics have restructuring capabilities that can impact organizational responsiveness to vulnerable populations and quality of services. Research is needed that examines different combinations of social service and business enterprise and explores hybrids that are less likely to compromise the former.