The Change Action & Resource Exchange (CARE)

Background and Purpose:  This study examines the impact of the [name] Network, which was designed to build upon BEAM, consisting on ongoing support for developing and implementing programmatic changes in the areas of productivity and revenue maximization

 

Methods: 52 leaders of behavioral health clinics participated in the [name] initiative.  Data were collected at three time points for five performance measures: ratio of billable hours to paid hours, no-show rate, revenue billed and revenue collected by payer class, and weighted CPT unit broken out by payer class. Qualitative data from bi-weekly problem solving cohort phone calls about what topics were also collected.

 

Findings: 74% of CARE teams reported at least one concrete change related to revenue maximization or productivity at their organization as a result of participating in the [name] project. Financial data indicated that on average, cohorts focused on productivity reduced significantly their no show rates and increased productivity.  Those participating in revenue maximization training significantly  increased their revenue collected and on average, increased their collections from all funding sources.

 

Conclusion and Implications: Data suggestions that the [name] initiative provided organizations with the tools necessary to make concrete changes at their clinics in the areas of productivity and revenue maximization. Additional research is needed to examine the long-term effects of these changes on financial and client outcomes.