Methods: This qualitative study included semi-structured interviews with NICU parents and NICU stakeholders from a hospital in the Pacific Northwest. We used purposive sampling to recruit participants, and conducted interviews to explore participants’ impressions of: a) the most pressing parent behavioral health needs in the NICU, b) barriers to accessing behavioral health support, and c) the acceptability of an integrated parent behavioral health support program. We transcribed interviews and conducted a thematic analysis, using an inductive approach, at a semantic level. To enhance rigor and quality, study methods included triangulation through NICU observation, field notes, and peer debriefing.
Results: Participants included a diverse set of NICU parents including current and former NICU parents, mothers, fathers, English-speaking parents, Spanish-speaking parents, parents living in rural and surrounding metropolitan areas, and parents of infants with a range of medical issues requiring NICU hospitalization. Participants also included various NICU stakeholders including nurses, nurse practitioners, case managers, hospitalists, social workers, physicians, and front desk staff. Our analysis led to the following themes: 1) emotional needs change with time, 2) parents as knowers, 3) consistency reduces anxiety, and 4) NICU primed for change.
Conclusions and Implications: Contemporary trends in NICU care emphasize the importance of family engagement, and health care systems are increasingly aware of the value of attending to the behavioral health of parents of hospitalized children. Our findings resonate with trauma literature and lead us to consider how trauma-informed care (TIC) might guide NICU parent behavioral support efforts. In particular, TIC principles of safety, trustworthiness and transparency, collaboration and mutuality, and empowerment and choice may inform practice and policy responses to NICU parent experiences. Findings also contribute to trauma and TIC literature as scholars consider how the experiences of parents with NICU-hospitalized infants deepen our understandings of trauma and resilience.