Methods. Semi-structured interviews were conducted with eleven former TANF recipients with a history of IPV to explore their lived experiences and perspectives on the role of their caseworkers and the state government. A phenomenologically informed thematic analysis approach identified key themes and patterns.
Results. The major themes that emerged regarding disclosing IPV to caseworkers included caseworker ambivalence and indifference, caseworker unpreparedness for disclosure, empathy and support, and hostility and judgment. While discussions about disclosing IPV to their caseworkers came easily, many of the participants struggled to address and define their relationship to the state; however, themes that describe that relationship included the state’s obligations, frustrations with the state, government control over cases, and the participants’ responsibilities to the state. However, parsing out their caseworkers from the state and program proved to be the most challenging; participants emphasized the labor aspects of casework and conflated the caseworker with the state, including enacting bureaucratic violence, assisting with program navigation, and hostility.
Conclusions and Implications. This study's findings offer implications for policy and practice. Regarding policy, as previous studies have found, clear guidelines for implementing IPV screening across states are needed. Additionally, several participants alluded to programmatic transparency, noting the importance of caseworkers guiding them through the program and the bureaucratic violence of unclear and burdensome requirements.