Methods: A grounded theory approach guided this study. Twelve patients who have experienced the coverage gap were interviewed in individual, cross-sectional, face-to-face, semi-structured interviews lasting approximately 60 minutes. The dialysis clinic administration identified patients who met the inclusion criteria, conducted the informed consent, and with the patient's permission, provided contact information to the researchers who followed up by phone to schedule the interview. Some family caregivers involved in medication management and finances also participated. After prior ethnography was conducted, interviews were conducted in three different clinics while patients received their dialysis; two patients who received peritoneal dialysis were interviewed at home.
Results: Data analysis was conducted using constant comparison which generated the following themes: the experience of hitting the gap, including how they found out and whether they had prior warning; strategies used for managing, including social support, changes in medications, including generics, and cutting back on other necessities; and physical and emotional consequences of these strategies. Of great importance was the role of social workers in preparing for the coverage gap via case management and advocacy; a good relationship with a physician, nurse, and/or pharmacist to help make decisions about medication management, especially regarding generic medication; and social support of family and friends, who as caregivers often needed assistance with these decisions.
Conclusion and Implications: Implications include the importance of teaching resource coordination; the role of education and advocacy; the impact of policy on practice; and the value of professionals as sources of both information/expertise and social support. Implications for future research include the relevance of social work background in qualitative research with seriously ill patients; and the value of participants' voices in setting policy such as the coverage gap that has physical, emotional, and social implications for patients.