This paper describes a grounded theory investigation of how GSMY deal with negativity online.
Methods:This sample (n=5,243) was drawn from a mixed-methods, cross-sectional online GSMY survey. Inclusion Criteria: 14-29; self-identify as GSMY; reside in United States or Canada. Participants: Age-diverse (M=18.22, SD=3.61); range of sexual identities, including: pansexual/panromantic (30.1%, n=1,576); bisexual/biromantic (26.2%, 1,373); and queer (21.1%, n=1,106). Major gender identities included: woman (41.1%, n=2,592); non-binary (23.9%, n=1,506); genderqueer (19.5%, n=1,229); and man (17.1%, n=1,080). Most were online >5 hours per day (46.5%, n=2,932) and most frequently accessed YouTube (75.1%, n=4,736); Facebook (75%, n=4,732); and Tumblr (59.1%, n=3,728). Open-ended responses to ‘How do you deal with negativity (mean comments) online’ were qualitatively analyzed using grounded theory. Seven independent coders used open, axial, and selective coding to agree upon thirty themes clustered under five categories then re-analyzed each response for primary, present, and absent themes (coded 0,1,2) to generate frequencies.
Results: The following themes and subthemes were identified: 1) Passive and proactive avoidance (Ignore, Don’t Respond, General Avoidance, Behavioural Avoidance, Sidetrack, Don’t Post, Observer); 2) Respond (Argue/Fight, Sarcasm, Educate, Report Person, Block Person, Call for Website Patrol, ‘Like’ Aligning Comments, Share Posts to Educate, Feel Upset/Anxious/Sad, Feel Tired); 3) Adaptive Coping (Appraise Situation; Appraise Self; Preventative Strategies; Shrug it Off; Part of Being Online; Seek Support; Provide Support; Focus on Self; Reflect; Reframe to Positive); 4) Maladaptive Coping (Self Harm; Unable to Cope); and 5) Non-Issue (Don’t Receive Negative Comments). Ignoring comments was the most prevalent primary theme (45.1%, n=2,365), followed by block person (11.7%, n=615) and feel anxious (4.9%, n= 6.3%, n=329), however responses were multilayered: ‘I usually ignore it. Sometimes it really gets to me, and I end up saying something, but it usually doesn't help.’ Multiple themes appeared in some responses: ‘Not well…I get [anonymous hate] frequently. They almost all tell me I'm better off dead and to go kill myself…I normally self-harm after those comments but I also seek help from other people using tumblr.’
Conclusions and Implications: GSMY cope with online negativity and discrimination in nuanced and complex ways. This presentation will explicate an emerging theory that highlights the resiliencies and challenges of GSMY encountering online negativity, with considerations for how social work research and practice can address this threat to the safety of online spaces for GSMY.