Using Design Thinking for Knowledge Translation and Exchange in Social Work Research: Development of a Digital Resource for LGBTQ+ Youth Sexual Health

Background and Purpose

Design Thinking (DT) is an adaptable methodological innovation which emphasizes interdisciplinary collaboration for creative, “human-centred problem solving” (MacFadyen, 2014) with real-world impact. It utilizes analytical and creative approaches in a systematic, iterative manner with diverse stakeholders (e.g., service providers, community members) to identify problems and develop solutions. DT has potential as an effective framework for generating innovative Knowledge Translation and Exchange (KTE) solutions in health research, such as interventions, products, or services which facilitate the sharing of research evidence with “those who will use it to improve health research, services, policies and systems” (CIHR, 2017).

The purpose of this paper is to introduce the potential of the DT process as an effective means of generating KTE solutions in interdisciplinary social work health research, using a case study in which a digital sexual health resource for LGBTQ+ youth was developed.

Methods

A two-day KTE Design Jam event brought together the interdisciplinary Research Team. The newly formed team of researchers – scholars in the area of LGBTQ+ health and mental health – was accompanied by a facilitator, a graphic designer, and a member of the target community of service users. Together the team undertook the methodical, multi-phased process of DT.

The DT process included: (1) identifying a critical knowledge-to-action gap (where research knowledge had not been effectively translated to stakeholders, e.g., service providers and service users); (2) brainstorming creative solutions to the knowledge-to-action gap; (3) developing a prototype KTE solution to address the knowledge-to-action gap, and (4) pitching the prototype to a panel of potential funders. Following the Design Jam, a (5) multi-month implementation process is ongoing in which the prototype has been executed.

Results

The knowledge-to-action gap identified was that LGBTQ+ youth (age 14+) have inadequate access to effective sexual health information, which has been shown to reduce risk behavior and facilitate positive sexual health outcomes. As a result, LGBTQ+ youth often seek out sexual health information online. However, existing online resources are often not accurate and material is not presented in an age-appropriate manner.

The prototype KTE solution consists of a youth-oriented digital sexual health resource, translating existing research knowledge on LGBTQ+ sexual health in a practical, accurate, age-appropriate, and compelling manner. The resource provides interactive and visually compelling content (e.g., animated videos, social media content), as well as other crucial information in an engaging format to support the sexual health outcomes of the target audience (e.g., conversation guides, fact sheets). Emphases is placed on providing information in a way which enhances youths' engagement with rigorous research knowledge, reinforces the trustworthiness and credibility of information, encourages uptake healthy sexual practices, and ensures youths' online safety and security.  

Conclusions and Implications

DT has significant potential for developing creative, interdisciplinary responses to health challenges by generating innovative KTE solutions which enhance uptake of research knowledge by diverse stakeholders. Such an approach has significant potential for effectively translating social work research, which prioritizes leveraging research findings to enhance the well-being of marginalized and underserved populations and communities.