Digital Trends to Transform Future Social Work Practice: Advancing Knowledge and Innovations

This interactive session explores delivering human service for the future looks like when social workers meet the latest digital technology trends. From tablets and smartphones, and ultimately, to wearable technology, digital enables whole new possibilities for personalized human services wherever people need it. Incorporating digital trend into pedagogy is highlighted.

 

Imagine a new vision for human services where digital totally reinvents the mission. With digital, human service organizations can become more proactive and citizen-centered—shifting from solving problems to unleashing human potential to transform personal and economic capacity. It’s a powerful swing from catching people when they fall to lifting them as they rise. Explore what delivering human service for the future looks like when social workers meet the latest digital technology trends.
The knowledge, tools and technology of digital trends will advance innovations.
Mass personalization fueled by analytics and contextual services can get help seeking people the personal touch for the digital age—tailored benefits in their home or on the go. From tablets and smartphones, and ultimately, to wearable technology, digital enables whole new possibilities for personalized human services wherever people need it.
This is an interactive session with opportunity for audience participation

This presentation explores what delivering human service for the future looks like when social workers meet the latest digital technology trends. The high-performing human service organizations of the future will be built upon the five success factors.

• Simplicity • Legitimacy • Incentives • Scalability • Integration

They have the chance to apply the experience of decades of social welfare innovation with the tools of today to transform into the benefits agency of the future.

What does it take to deliver human service for the future?

 Human service managers need to embrace four structural shifts—advancing toward personalized services, insight-driven operations, a public entrepreneurship mindset and a cross-agency commitment to mission productivity. By making these shifts, leaders can support flourishing societies, safe, secure nations and economic vitality for citizens in a digital world delivering human service for the future.

Mass personalization fueled by analytics and contextual services can get help seeking people the personal touch for the digital age—tailored benefits in their home or
 on the go. From tablets and smartphones, and ultimately, to wearable technology, digital enables whole new possibilities for personalized human services wherever people need it.

Digital ecosystems are the future of integrated service delivery. They are powered by digital platforms that bring new collaboration, smashing silos and powering convergence of human services and healthcare for a revolution in whole-person care. Platforms are already poised to reshape healthcare delivery as developers collaborate, building applications to enhance how doctors and patients connect.

With predictive analytics and intelligent software that learns, human service agencies can move from managing crisis to building confidence. Data patterns predict people’s needs and trigger proactive services just like online retail and entertainment recommendation engines do today. Proactive skills training or family services address vulnerabilities and identify opportunities early on to help deliver better outcome.

Number of case studies are presented at this session.